When a customer requests new number plates, new keys or a new locking wheel nut they are considered to be security items and require documents to prove ownership prior to order/purchase.
Please make the customer aware that they need to come into the dealership with the documents as they cannot order replacements over the phone without us first seeing the documents.
These documents consist of the following:
- V5 DOCUMENT
- DRIVING LICENSE
- RECENT UTILITY BILL
If the customer is having a license plate made up by our parts department the customer will also need to bring the V778 retention document and the V750 certificate of entitlement from the DVLA.