CHANDLERS HAILSHAM

Link To Dealership Website

ISPA LINK

Gleneagles Drive

Hailsham

East Sussex

BN27 3UA

01323 407572

Service Hours:

Monday – Friday – 7.30am to 6.30pm

Saturday – 8am to 5pm

KEY DROP BOX ON THE WALL BY PARTS

 Other Helpful Info:

Service Email: hailshamserviceadmin@group1auto.com

Parts Email: HailshamParts@Group1Auto.com

Recovery Company: Hobbs – 01323 416844

Taxi: 01323 844464

Railway Station: Polegate (3.2 miles) BN26 6AQ

Advised Time for Waiting:

90 minutes including wash & paperwork

MINI Bookings:

Change load skill to “mini mechanical” (m)

i Bookings:

Book as normal using BMW Mechanical

No Diag on:

Avoid major investigations on Saturdays

Diag Price:

£138 inc VAT for first hour, then standard labour rate

Labour Rate:

Retail per hour: £115 (plus VAT) – Retail per AW: £09.58 (plus VAT)

Job Cards Printed:

2 Days in advance

(If making a booking on Friday or Saturday for following Monday please email over the wip)

MOT on Saturday:

Yes

Waiting on Saturday:

Yes

Bodyshop Facilities:

Full bodyshop on site, please refer all bodywork / alloy refurbs to the bodyshop department direct.

ADVANTAGE WASH

Book one appointment a month to have your vehicle washed and vacuumed free of charge.

Please pass all Advantage wash calls to reception to confirm dates before booking.

Sat/Sun appointments only – reception to book.

MOT FOR LIFE

Free MOT for the duration of your ownership (must have been purchased from us and be serviced with us)

Tyre Booking:

Use ‘TYRES’ code to allocate Tyre fitting / disposal (make sure to fill out the tyre details)

Pick ‘Tyre Fitting’ appointment when loading into diary

No tyre bookings between 12:00 – 13:00 as Costa is on lunch

Please contact Parts Department to notify them of required tyre to order and add to wip

If a customer wants to pop in for us to check tyres/tyre pressures please speak to parts/service first to see when Costa is available.

Tyre Insurance:

If the customer has tyre insurance please ask for the vehicle to be left for at least a morning or an afternoon.

If the customer insists on waiting, explain that we cannot guarantee a timescale as we have to wait for the tyre insurance to authorise the work.

Winter Wheels:

Same process for winter wheel swap – £30 inc VAT

Parts department to collect and return wheels to customers home address. Please allow 7 days notice.

Storage option at BMW UK for £72 inc VAT

KDS Wheel & Suspension Alignment:

Please use RTS Code “3200150” and “3200630” to make a KDS Booking.

£180 inc VAT

Please do not book as a Fast Lane / Pit Stop as a KDS will take over 3 hours to complete.

Centre Reception:

01323 407572

Aftersales Manager:

Steve Packer (254939) spacker@chandlers-bmw.co.uk

Assistant Service Manager:

James Copper – JCopper@chandlers-bmw.co.uk

Booking Clerk:

Thomas Kingshott – TKingshott@chandlers-bmw.co.uk

BMW Sales Manager:

Charlie Cox (254930) ccox@chandlers-bmw.co.uk

Mini Manager:

Tom Buckley (254926) tbuckley@chandlers-bmw.co.uk

Parts Manager:

Paul Sands (254954) psands@chandlers-bmw.co.uk

Bodyshop Manager:

Chris Cox – ChrisC@Chandlers-bmw.co.uk

Head of Business:

Mark Bridgland – MBridgland@chandlers-bmw.co.uk

Isofix

If booking alongside any service work, please allow an additional day

Anything other then servicing, allow 2/3 days.

Crankshaft Guide Bearing Shells

Please tell customer that we may need the vehicle in for 2 days.

If booking a loan car please allocate amount of days accordingly.

DO NOT tell the customer that they may need an engine replacement. (unless asked directly)

Load in the diary as 36 aw’s

Flexible Disc

This can be done in one day but please advise the customer the vehicle may be in for 2 days if the disc does need replacing after the check.

Instrument Panel

Book as the CHECK ONLY first. (8aw’s)

If after the check it does need replacing the part has to be ordered in (currently from Germany) as it is chassis specific.

So please inform the customer that if after the check it does need replacing, it will NOT be carried out the same day and will have to be rebooked when the part arrives.

The part could potentially take up to 1 month to arrive once ordered (should usually be sooner but make the customer aware if asked).

Programming QEPs

If a vehicle requires re-programming as part of a QEP or Recall, we will need the vehicle for the day.

Courtesy Services Sat?:

Courtesy Cars and C/D available on Saturdays

Courtesy Lifts:

Please speak with centre first

C/D Payment:

Please make sure you obtain the customers email address as payment is now made via an email link specific to the customers invoice. We no longer take payment over the phone.

C/D Postcodes: