BARONS BEDFORD

Link To Dealership Website

ISPA LINK

Clifton Parc

Caxton Road

Bedford

MK41 0GL

0844 326 7246

Service Hours:

Monday – Friday – 8am to 6pm

Saturday – 8.30am to 12.30pm

KEY DROP BOX ON LEFT SIDE OF BMW SHOWROOM ENTRANCE

 Other Helpful Info:

Service Email: BaronsBedfordService@Group1auto.com

Parts Email: internalpartsorders@Group1Auto.com

Recovery Company: Buckdale – 01234 272737

Taxi: 01234 364444

Railway Station: Bedford (3.1 miles) MK40 1DS

BMW & MINI Bookings:

Select BMW and MINI Advisors as needed

i Bookings:

Book as normal using BMW Mechanical

Diagnostic on:

DIAG / INV available Mon – Fri

Customers must be made aware of FEE and informed that if FRI/SAT bookings the car may be kept into the following week

Diagnostic Charge:

£162 (inc VAT) for first hour, then quotation from service advisor to follow

Labour Rate:

Retail per hour: £135 (plus VAT) – Retail per AW: £11.25 (plus VAT)

MOT Bookings:

ALL MOT ARE 90 MIN WAITING APPOINTMENTS (MOT only – no advisor line needed )

If customer wants MOT -leave all day- Select MOT Waiting and input S/E times as customer requirement-(ie; 8-5)

Add notes line to ensure centre are aware its LEAVE ALL DAY

 MOTS ON SATURDAYS

Waiting Bookings:

Select BMW ADVISOR and either FASTLANE or PITSTOP for waiting appointments (NON MOT)

Advise the customer of how long the appointment will take-

Small Service – 90mins (2hrs with Wash and Vac)

Large Services – 3hours+

MOT, BFS, EOWC and SS – 3hours+

For appointments 3hours or more please book a MORNING or AFTERNOON appointment (add 30 mins with wash)

Job Cards Printed:

2 Days in advance

(If making a booking on Friday or Saturday for following Monday please email over the wip)

MOT on Saturday:

Yes

Waiting on Saturday:

Yes

Bodyshop Facilities:

Full bodyshop on site, please refer all bodywork / alloy refurbs to the bodyshop department direct.

Tyre Booking:

Email Service / Parts with the tyre dimensions and customer details and advise the customer the centre will be in touch

Do not make a booking- the centre will deal with the customer direct

Cust may drop in if they have a FLAT tyre but they may have a lengthy wait

Tyre Insurance:

If the customer has tyre insurance please ask for the vehicle to be left for at least a morning or an afternoon.

If the customer insists on waiting, explain that we cannot guarantee a timescale as we have to wait for the tyre insurance to authorise the work.

Winter Wheels:

Load TYRE on Global Data lab line for winter wheel swaps but alter the description of the “TYRES” code to ‘Carry out winter wheel swap’ or similar.

Wheels are kept at Pineham and five days notice is required to bring them into stock. Please confirm if the customer has the wheels in storage with us or at home.

Please Email the internal parts department at the time of booking so that the wheels can be brought into stock.

Can be carried out as waiting if required.

KDS Wheel & Suspension Alignment:

Please use RTS Code “3200150” and “3200630” to make a KDS Booking.

£180 inc VAT

Please do not book as a Fast Lane / Pit Stop as a KDS will take over 3 hours to complete.

Bedford do NOT carry out Spruce & Shines

Centre Reception:

0844 326 7246

Service Manager:

Bill Pridding – billpridding@baronsbmw.co.uk

Assistant Service Manager:

BMW Sales Manager:

Kye Charnock – KyeCharnock@baronsbmw.co.uk

Mini Manager:

Matthew Wood – matthewwood@baronsmini.co.uk

Parts Manager:

Ashley Hilton – ashleuhilton@baronsbmw.co.uk

Bodyshop Controller:

Richard Howell – richardhowell@baronsbmw.co.uk

Head of Business:

Alex Kennedy – AlexKennedy@baronsbmw.co.uk

Isofix

If booking alongside any service work, can be completed in 1 day.

If booking with anything other then routine servicing, please allow 2/3 days.

Load as a “NOTES” line on the booking and inform Richard Howell of the details.

Crankshaft Guide Bearing Shells

Please tell customer that we may need the vehicle in for 2 days.

If booking a loan car please allocate amount of days accordingly.

DO NOT tell the customer that they may need an engine replacement. (unless asked directly)

Load in the diary as 36 aw’s

Flexible Disc

This can be done in one day but please advise the customer the vehicle may be in for 2 days if the disc does need replacing after the check.

Instrument Panel

Book as the CHECK ONLY first. (8aw’s)

If after the check it does need replacing the part has to be ordered in (currently from Germany) as it is chassis specific.

So please inform the customer that if after the check it does need replacing, it will NOT be carried out the same day and will have to be rebooked when the part arrives.

The part could potentially take up to 1 month to arrive once ordered (should usually be sooner but make the customer aware if asked).

Programming QEPs

If a vehicle requires re-programming as part of a QEP or Recall, we will need the vehicle for the day

Battery Cable / Blower Heater

NO Loan Cars NO C/D to be offered

EGR RECALLS

EGR COOLER – Determine if B or N Type Engine (18 or 12 Aws)

EGR VALVE – 20 Aws

Select the RECALL line / EGR Tick Box –

Cannot be a WAITING appointment

Select an Advisor Line

Courtesy Services Sat?:

No

Courtesy Lifts:

Yes, at 8.30am – if they require a latter time, they will have to wait for a driver to be available

Courtesy Cars- Dayinsure

Advise customers of £15 fee for insurance and admin

Enterprise Cars:

Available- Advise customer charges start from £20 per day

C/D Payment:

Please make sure you obtain the customers email address as payment is now made via an email link specific to the customers invoice. We no longer take payment over the phone.

C/D Postcodes: