Borehamwood
BARONS BOREHAMWOOD
Chester Road
Borehamwood
Hertfordshire
WD6 1LT
0208 731 4200
Service Hours:
Monday – Friday – 8.00am to 6pm
Saturday – 8.30am to 1pm
NO KEY DROPBOX
Other Helpful Info:
Service Email: DL-BMWSCService
Parts Email: BaronsBorehamwoodParts@group1auto.com
Bodyshop Email: BaronsBorehamwoodBodyshop@group1auto.com
Taxi: TBC
Railway Station: Elstree & Borehamwood (overground)
Please check emails for next booking availability before booking!
Labour Rate:
Retail per hour: £135 (plus VAT) – Retail per AW: £11.25 (plus VAT)
BMW & MINI Bookings:
Select BMW advisor
Diagnostic on:
EVERY DAY – MON- FRI – (Email the centre for Fri / Sat Diags)
(Advise cust of fees and if a Friday / Saturday booking, the car will be kept until Monday )
Diagnostic Charge:
£135 (plus VAT) for first hour, then standard labour rate
MOT Bookings:
ALL MOT ARE 2HRS WAITING APPOINTMENTS (MOT only – no advisor line needed )
If customer wants MOT -leave all day- Select MOT Waiting and input S/E times as customer requirement-(ie; 8-5)
Add notes line to ensure centre are aware its LEAVE ALL DAY
NO MOTS ON SATURDAYS (unless pre agreed with centre)
Waiting Bookings:
Select BMW ADVISOR and either FASTLANE or PITSTOP for waiting appointments (NON MOT)
Advise the customer of how long the appointment will take-
Small Service – 90mins (2hrs with Wash and Vac)
Large Services – 3hours+
MOT, BFS, EOWC and SS – 3hours+
For appointments 3hours or more please book a MORNING or AFTERNOON appointment (add 30 mins with wash)
Saturday Bookings:
Small services only
Enterprise Booking:
Available – Advise customer charges start from £20
Please make note on job card that an Enterprise vehicle has been arranged and the customer is aware of the charges please add day rate to the job card.
i Bookings:
All electrical (high voltage) work needs to be passed to the service department
Leave the load skill as BMW mechanical
Drop Ins:
Customers are now able to bring their car in for a drop off service – the next day- if they have the following issues ONLY-
BULBS
RED Brake Pad Warnings
Email the centre to make them aware –
Walk – in Bookings:
Customer should be aware that if they are a walking appointment there could be a 1:30 wait time before an advisor could see them.
Charges will apply for the following:
Tyre pressure checks and re-sets £20.00 plus vat £24.00
Oil top-ups purchased for our parts department £4.17 plus vat £5.00
Wiper blades purchased for our parts department £12.50 plus vat £15.00
Bulbs purchased for our parts department price dependent on difficulty of fitment.
Bodyshop Facilities:
Full bodyshop on site, please refer all bodywork / alloy refurbs to the bodyshop department direct.
Tyre Booking:
Email parts team to establish a price, availability
Load into diary using TYRE on the Global Data labour line and change the load skill to BMW mechanical.
Tyre Insurance:
If the customer has tyre insurance please ask for the vehicle to be left for at least a morning or an afternoon.
If the customer insists on waiting, explain that we cannot guarantee a timescale as we have to wait for the tyre insurance to authorise the work.
Winter Wheels:
Load TYRE on the Global Data labour line and change the load skill to BMW mechanical. Edit text with ‘Carry out winter wheel swap’
Contact parts team with a wip, telling them when the wheels need to be brought into stock
Winter wheels can stored at BMW UK or onsite
7 days notice required to bring wheels into stock
£36 inc VAT for seasonal storage and fitting
KDS Wheel & Suspension Alignment:
Please use RTS Code “3200150” and “3200630” to make a KDS Booking.
£265 inc VAT
Please do not book as a Fast Lane / Pit Stop as a KDS will take over 3 hours to complete.
Centre Reception:
0208 7314 200
Aftersales Manager:
Chris Nash – ChrisNash@baronsbmw.co.uk
Service Manager – Assistant
Colin Donno – ColinDonno@baronsbmw.co.uk
Parts Manager – Assistant
Ioana Rusu – ioanarusu@baronsbmw.co.uk
Bodyshop Manager:
Richard Paterson – RichardPaterson@baronsbmw.co.uk
BMW Sales Manager:
Lachlan MacDonald – LachlanMacDonald@baronsbmw.co.uk
Head of Business:
Rob Graham –robgraham@baronsbmw.co.uk
Isofix
Yes – Email Mandalia Priyesh for availability
Crankshaft Guide Bearing Shells
2 a week, has to start on a Monday
Load the GREET rts code to the crankshaft line instead of an advisor
Please tell customer that we need the vehicle for up to 5 days.
If booking a loan car please allocate amount of days accordingly.
DO NOT tell the customer that they may need an engine replacement. (unless asked directly)
Load in the diary as 36 aw’s
Programming QEPs
If a vehicle requires re-programming as part of a QEP or Recall, we will need the vehicle over 2 days
Battery Cable/ Blower Heater
No Loan Cars No CD to be offered for these
EGR RECALL
If only booking EGR- Select the recall line and tick the EGR box- advisor line is needed
EGR COOLER – Determine if B or N Type Engine (18 or 12 Aws)
EGR VALVE – 20 Aws
Select the RECALL line / EGR Tick Box – Cannot be a WAITING appointment
Select an Advisor Line
Courtesy Services Sat?:
No
Courtesy Lifts:
To local station on request between 8:00- 9:00
BMW/MINI Loan Cars:
Contact centre loan cars only
Enterprise Cars:
Available
C/D Payment:
Please make sure you obtain the customers email address as payment is now made via an email link specific to the customers invoice. We no longer take payment over the phone.
C/D Postcodes:
| Postcode | Main Town | C+D Slots |
| AL1 | St. Albans | 2 |
| AL2 | Chiswell Green | 2 |
| AL4 | Sandridge | 2 |
| AL9 | Brookmans Park | 2 |
| AL10 | Hatfield | 2 |
| EN4 | Monken Hadley | 1 |
| EN5 | Barnet | 1 |
| EN6 | Potters Bar | 1 |
| HA1 | Harrow | 2 |
| HA2 | North Harrow | 2 |
| HA3 | Harrow Weald | 2 |
| HA5 | Pinner | 2 |
| HA6 | Northwood | 2 |
| HA7 | Stanmore | 1 |
| HA8 | Burnt Oak | 1 |
| N20 | Whetstone | 2 |
| NW4 | Hendon | 2 |
| NW7 | Mill Hill | 1 |
| NW9 | The Hyde | 2 |
| WD6 | Borehamwood | 1 |
| WD7 | Radlett | 1 |
| WD17 | Watford | 2 |
| WD18 | West Watford | 2 |
| WD19 | South Oxhey | 2 |
| WD25 | Aldenham | 1 |