BARONS FARNBOROUGH

ASHVALE

Link To Dealership Website

ISPA LINK

Lysons Avenue

Ash Vale

Surrey

GU12 5QF

01252 520500

SHOWROOM

105 Farnborough Road

Farnborough

Hampshire

GU14 6TL

01252 931783

Service Hours:

Monday – Friday – 7.30am to 6pm

Saturday – 8.30am to 1pm

KEY DROP BOX ON THE FRONT BUILDING FACING THE ROAD (ASH VALE)

 Other Helpful Info:

Service Email: Service@baronsbmw.co.uk

Parts Email: parts@baronsbmw.co.uk

Recovery Company: Auto Mania – 02085 741122

Taxi: 01252 333555

Railway Station: Ash Vale (0.25 miles) GU12 5LP, North Camp (0.5 miles) GU12 5QA

Advised Time for Waiting:

90 minutes including wash & paperwork

MINI Bookings:

Change load skill to “mini mechanical” (m)

i Bookings:

Book as normal using BMW Mechanical

No Diag on:

Fridays & Saturdays

Diag Price:

£138 inc VAT for first hour, then standard labour rate

Labour Rate:

Retail per hour: £115 (plus VAT) – Retail per AW: £09.58 (plus VAT)

Job Cards Printed:

Monday = Wednesday job cards
Tuesday = Thursday job cards
Wednesday = Friday job cards
Thursday = Saturday and Monday job cards
Friday = Tuesdays job cards

MOT on Saturday:

Yes

Waiting on Saturday:

Yes

Bodyshop Facilities:

No bodyshop on site, please use Barons Hindhead Bodyshop

For alloy refurbs, transfer through to a service adviser

105 Farnborough Road
Farnborough
Hampshire
GU14 6TL

• • You can only book waiting appointments for servicing and very simple repairs but they must be under 12aw’s in total for the work including the VHC. (if you are unsure if something can be carried out at the showroom then ask someone on site)

• • To load it into the diary, make sure that you change the load skills of all the work (that includes VHC) to W’ Workshop 2.

• • You must also use a SHOWROOM WAITING appointment and NOT a Fastlane/Pitstop.

• Please also make a note somewhere on the booking that it is for the showroom so that it is clear on the jobcard when printed.

If we can try to book as much waiting work at the showroom as we can it will free up space at the service centre and decrease the lead time for all day bookings.

MOTs cannot be carried out at the showroom!

Tyre Booking:

GroupTyre fitter carried out the tyre bookings for Farnborough (Ash Vale)

Use ‘TYRES’ code to allocate Tyre fitting / disposal (make sure to fill out the tyre details)

Change to 0.01 aw’s

No FastLane/Pitstop/Tyre appointment needed.

Please contact Parts Department to notify them of required tyre to order and add to wip.

Tyre Insurance:

If the customer has tyre insurance please ask for the vehicle to be left for at least a morning or an afternoon.

If the customer insists on waiting, explain that we cannot guarantee a timescale as we have to wait for the tyre insurance to authorise the work.

Winter Wheels:

Winter wheel swaps are carried out by technicians (not the tyre tech) and must be loaded as a FastLane/Pitstop if waiting.

Use wheel swap code “3610360” for winter wheel swap. Maximum of 4 per day. Advise customer of 90 min waiting time including VHC & wash.

Winter wheels stored at Ashvale- £10 per month storage fee. (taken by direct debit)

Winter Wheel swaps can only be carried out at Ashvale

KDS Wheel & Suspension Alignment:

Please use RTS Code “3200150” and “3200630” to make a KDS Booking.

£180 inc VAT

Please do not book as a Fast Lane / Pit Stop as a KDS will take over 3 hours to complete.

Centre Reception:

01252 520500

Aftersales Manager:

Gary Holmes – gholmes@baronsbmw.co.uk

Senior Service Advisor:

Madalyn Smart – MSmart@baronsbmw.co.uk

BMW Sales Manager:

Dan Leeds – dleeds@baronsbmw.co.uk

Mini Manager:

Lee Dalley – ldalley@baronsmini.co.uk

Parts Manager:

Lewis Mollon – lmollon@baronsbmw.co.uk

Head of Business:

Mark Althorp – malthorp@baronsbmw.co.uk

Isofix

Can now be carried out by Ash Vale.

Please load as a ‘QUE’ for 19 aw’s.

If booking alongside any service work can be completed in 1 day.

Crankshaft Guide Bearing Shells

Please tell customer that we may need the vehicle in for 2 days.

If booking a loan car please allocate amount of days accordingly.

DO NOT tell the customer that they may need an engine replacement. (unless asked directly)

Load in the diary as 36 aw’s

Flexible Disc

This can be done in one day but please advise the customer the vehicle may be in for 2 days if the disc does need replacing after the check.

Instrument Panel

Book as the CHECK ONLY first. (8aw’s)

If after the check it does need replacing the part has to be ordered in (currently from Germany) as it is chassis specific.

So please inform the customer that if after the check it does need replacing, it will NOT be carried out the same day and will have to be rebooked when the part arrives.

The part could potentially take up to 1 month to arrive once ordered (should usually be sooner but make the customer aware if asked).

Programming QEPs

If a vehicle requires re-programming as part of a QEP or Recall, we will need the vehicle for the day.

Courtesy Services Sat?:

No

Courtesy Lifts:

Local lifts available (about 5 miles) – Time specific slots in the diary

C/D Payment:

Please make sure you obtain the customers email address as payment is now made via an email link specific to the customers invoice. We no longer take payment over the phone.

C/D Postcodes: