BARONS HINDHEAD

Link To Dealership Website

ISPA LINK

London Road

Hindhead

Surrey

GU26 6AE

01428 770778

Service Hours:

Monday – Friday – 8am to 6pm

Saturday – 8.30am to 2.00pm

KEY DROP BOX – LEAVE CAR IN ROAD, KEY BOX ON SIDE OF MAIN DOOR TO BMW SHOWROOM

 Other Helpful Info:

Service Email: BaronsHindheadService@group1auto.com

Parts Email: PartsHindhead@baronsbmw.co.uk

Recovery Company: JD Motors – 01252 793608

Taxi: 01428 725483

Railway Station: Haslemere (3.3 miles) GU27 2PE

Advised Time for Waiting:

90 minutes including wash & paperwork

MINI Bookings:

Book as normal but using the Mini appointment’s (MINI Advisor / Pitstop)

i Bookings:

Book as normal using BMW Mechanical

No Diag on:

Fridays & Saturdays

Diag Price:

Investigation work is charged at normal labour rate

Labour Rate:

Retail per hour: £115 (plus VAT) – Retail per AW: £09.58 (plus VAT)

Job Cards Printed:

2 Days in advance

(If making a booking on Friday or Saturday for following Monday please email over the wip)

MOT on Saturday:

Yes

Waiting on Saturday:

Yes

Bodyshop Facilities:

Full bodyshop on site, please refer all bodywork / alloy refurbs to the bodyshop department direct.

Tyre Booking:

Use ‘TYRES’ code to allocate Tyre fitting / disposal (make sure to fill out the tyre details)

Pick ‘Tyre Fitting’ appointment when loading into diary.

Please contact Parts Department to notify them of required tyre to order and add to wip.

Tyre Insurance:

If the customer has tyre insurance please ask for the vehicle to be left for at least a morning or an afternoon.

If the customer insists on waiting, explain that we cannot guarantee a timescale as we have to wait for the tyre insurance to authorise the work.

Winter Wheels:

Same process for winter wheel swaps – Tyre Appointment (not FastLane/Pitstop)

Wheels kept onsite – £150 inc VAT includes 2 wheel swaps and seasonal storage.

Please allow 7 days notice for a wheel swap booking – Email David Bowman

KDS Wheel & Suspension Alignment:

Please use RTS Code “3200150” and “3200630” to make a KDS Booking.

£180 inc VAT

Please do not book as a Fast Lane / Pit Stop as a KDS will take over 3 hours to complete.

No KDS available on a Saturday

Centre Reception:

01428 770778

Service Manager:

To be confirmed…….

Booking Clerk:

Lynn Soame – lsoame@baronsbmw.co.uk

BMW Sales Manager:

New Car Sales – Joseph Webster – JWebster@baronsbmw.co.uk

Used Car Sales – Matthew Jacob – MatthewJacobs@Group1auto.com

Mini Manager:

To be confirmed …………

Parts Manager:

Mike Knowles – mknowles@baronsbmw.co.uk

Bodyshop Manager:

David Collins – DCollins@baronsbmw.co.uk

Head of Business:

Nick Crabtree – Email to be confirmed

Isofix

If booking alongside any service work, can be completed in 1 day.

If booking with anything other then routine servicing, please allow 2 days.

Load as a “NOTES” line on the booking and inform Kay Yazli and Tony Johnson of the details.

Crankshaft Guide Bearing Shells

Please tell customer that we may need the vehicle in for 2 days.

If booking a loan car please allocate amount of days accordingly.

DO NOT tell the customer that they may need an engine replacement. (unless asked directly)

Load in the diary as 36 aw’s

Flexible Disc

This can be done in one day but please advise the customer the vehicle may be in for 2 days if the disc does need replacing after the check.

Instrument Panel

Book as the CHECK ONLY first. (8aw’s)

If after the check it does need replacing the part has to be ordered in (currently from Germany) as it is chassis specific.

So please inform the customer that if after the check it does need replacing, it will NOT be carried out the same day and will have to be rebooked when the part arrives.

The part could potentially take up to 1 month to arrive once ordered (should usually be sooner but make the customer aware if asked).

Programming QEPs

If a vehicle requires re-programming as part of a QEP or Recall, we will need the vehicle for the day.

Courtesy Services Sat?:

No

Courtesy Lifts:

No

C/D Payment:

Please make sure you obtain the customers email address as payment is now made via an email link specific to the customers invoice. We no longer take payment over the phone.

C/D Postcodes:

If you need to book a collection from a postcode requiring 2 slots then please book as normal then email Lynn (LSoame@baronsbmw.co.uk) so that she can take out the second slot for you.

Make sure you at least book the first slot!