Kentish Town
BARONS KENTISH TOWN
1 Browns Lane
Regis Road
Kentish Town
London
NW5 3EX
0207 485 6011
Service Hours:
Monday – Friday – 7.30am to 6.30pm
Saturday – 8.30 am to 17:00 pm
KEY DROPBOX – UNDERNEATH SIGN WITH OPENING TIMES
(IT SAYS LETTERBOX ON IT)
Other Helpful Info:
Service Email: All-Spire-BMW-KentishTown-Service@Group1Auto.com
Parts Email: All-Spire-BMW-KentishTown-Parts@Group1Auto.com
Bodyshop Email: All-Spire-BMW-KentishTown-Bodyshop@Group1Auto.com
Recovery Company: Woodstock Motors – 020 8201 8030
Taxi: 0207 485 2000
Railway Station: Kentish Town (Northern Line & Thames Link)
KENTISH TOWN DO NOT CARRY OUT ROUTINE MAINTENANCE CHECKS UNDER ANY CIRCUMSTANCES
RMC must be carried out at a participating centre-
Labour Rate:
Retail per hour: £135 (plus VAT) – Retail per AW: £11.25 (plus VAT)
Diagnostic on:
DIAG / INV available Mon – Sat
Customers must be made aware of FEE and informed that if FRI/SAT bookings the car may be kept into the following week
Diagnostic Charge:
£162 (inc VAT) for first hour, then quotation from service advisor to follow
MOT Bookings:
ALL MOT ARE WUW APPOINTMENTS MOT only 8.30 10.30 & 2pm – no advisor line needed
If customer wants MOT -leave all day- Select MOT Waiting and input S/E times between 8am and 9.30pm (as per customer req)
Add notes line to ensure centre are aware its LEAVE ALL DAY
Waiting Bookings:
Select BMW ADVISOR and FASTLANE or MINI ADVISOR and PITSTOP for waiting appointments (NON MOT)
Advise the customer of how long the appointment will take-
Small Service – 90mins
Large Services – 3hours+
MOT, BFS, EOWC and SS – 3hours+
For appointments 3hours or more please book a MORNING or AFTERNOON appointment
If there is no MINI advisor available please load a BMW advisor instead
Saturday Booking:
All work (inc Recalls) is available on Saturdays – Customers must be made aware of the time limitations and their car may be kept into the following week
Enterprise Booking:
Not Available
Loan / Courtesy Cars:
Not Available
i Bookings:
Service/Tyres/Basic repairs (excluding electrical)
All electrical (high voltage) work needs to be passed to the service department
Leave the load skill as BMW mechanical
Drop ins:
Customers are permitted to drop in to the centre the next day should they have the following –
BULB WARNINGS
RED Brake Warnings-
FLAT TYRES – Advise them they may have a lengthy wait- See Tyre Bookings Information
Email the centre to make them aware-
Bodyshop Facilities:
Full bodyshop on site, please refer all bodywork / alloy refurbs to the bodyshop department direct.
Tyre Booking:
Email Service / Parts with the tyre dimensions and customer details and advise the customer the centre will be in touch
Do not make a booking- the centre will deal with the customer direct
Customer may drop in if they have a FLAT tyre but they may have a lengthy wait
Copy in Ryan and Funda into all communication with parts department
Tyre Insurance:
If the customer has tyre insurance please ask for the vehicle to be left for at least a morning or an afternoon.
If the customer insists on waiting, explain that we cannot guarantee a timescale as we have to wait for the tyre insurance to authorise the work.
Winter Wheels:
Load TYRE on the Global Data labour line and change the load skill to BMW mechanical. Edit text with ‘Carry out winter wheel swap’
Contact parts team with a WIP, telling them when the wheels need to be brought into stock
Copy in Ryan and Funda into all communication with parts department
Winter wheels are stored at BMW UK
5 days notice required to bring wheels into stock
KDS Wheel & Suspension Alignment:
Please use RTS Code “3200150” and “3200630” to make a KDS Booking.
£265 inc VAT
Please do not book as a Fast Lane / Pit Stop as a KDS will take over 3 hours to complete.
Kentish Town do NOT carry out Routine Maintenance Checks
If a customer wants a RMC they must be referred to a centre that is participating in the offer- Kentish Town are not participating and cannot offer nor fulfil the criteria for this service
Kentish Town do not offer Spruce & Shine nor Valets
Centre Reception:
020 3733 6188
Aftersales Manager:
Simon Pratley – SimonPratley@baronsbmw.co.uk
Service Manager:
Ryan Girard-Hopwood – RyanGirard-Hopwood@baronsbmw.co.uk
Service Administrator:
Funda Ali – FundaAli@baronsbmw.co.uk
(8am-2pm Mon-Fri)
Parts Manager:
Franco Curto – FrancoCurto@baronsbmw.co.uk
Bodyshop Manager:
Robert Paterson – RobertPaterson@baronsbmw.co.uk
Head of Business:
Rob Graham – RobGraham@baronsbmw.co.uk
Isofix
Yes – Email Meraz Talukdar for availability
Crankshaft Guide Bearing Shells
Please tell customer that we need the vehicle for up to 5 days.
If booking a loan car please allocate amount of days accordingly
DO NOT tell the customer that they may need an engine replacement. (unless asked directly)
Load in the diary as 36 aw’s
Brake Vacuum
Vehicle is required for 2 days
7 Series Airbag
Vehicle is required for 3 days
Programming QEPs
If a vehicle requires re-programming as part of a QEP or Recall, we will need the vehicle over 2 days.
Battery Cable / Blower Heater
NO Loan Cars NO C/D to be offered
EGR RECALLS
EGR COOLER – Determine if B or N Type Engine (18 or 12 Aws)
EGR VALVE – 20 Aws
Select the RECALL line / EGR Tick Box – Cannot be a WAITING appointment
Select an Advisor Line
Courtesy Services Sat?:
No
Courtesy Lifts:
Kentish Town Tube Station (Northern and Main line) at any time
Enterprise Cars:
Not Available
Courtesy Cars:
Not Available – (Unless Lex Autolease 1link) Discretion of centre
Courtesy Bikes:
2 available, complete with helmets, locks and high vis jackets
One is a Brompton bike and one is a standard bike
C/D Payment:
Please make sure you obtain the customers email address as payment is now made via an email link specific to the customers invoice. We no longer take payment over the phone.
C/D Postcodes:
Red C/D areas are available to LEX LEASE ONLY
| Postcode | Main Town | Days Req | Postcode | Main Town | Days Req | |
| E1 | Whitechapel | 1 | NW1 | Camden | 1 | |
| E2 | Bethnal Green | 1 | NW2 | Cricklewood | 1 | |
| E5 | Clapton | 1 | NW3 | Hampstead | 1 | |
| E8 | Hackney | 1 | NW4 | Hendon | 1 | |
| EC1 | Clerkenwell | 1 | NW5 | Kentish Town | 1 | |
| EC2 | Shoreditch | 1 | NW6 | Kilburn | 1 | |
| EC3 | City of London | 1 | NW7 | Mill Hill | 1 | |
| EC4 | St Paul’s | 1 | NW8 | St Johns Wood | 1 | |
| N1 | Hoxton | 1 | NW10 | Willesden | 1 | |
| N2 | East Finchley | 1 | NW11 | Golders Green | 1 | |
| N3 | Finchley | 1 | SE1 | South Bank | 2 | |
| N4 | Finsbury Park | 1 | SE11 | Kennington | 2 | |
| N5 | Highbury | 1 | SW1 | Whitehall | 1 | |
| N6 | Highgate | 1 | SW3 | Chelsea | 2 | |
| N7 | Holloway | 1 | SW5 | Earls Court | 2 | |
| N8 | Hornsey | 1 | SW6 | Fulham | 2 | |
| N9 | Lower Edmonton | 1 | SW7 | South Kensington | 2 | |
| N10 | Muswell Hill | 1 | SW8 | South Lambeth | 2 | |
| N11 | New Southgate | 1 | SW10 | West Brompton | 2 | |
| N12 | North Finchley | 1 | W2 | Paddington | 2 | |
| N13 | Palmers Green | 1 | W3 | Acton | 2 | |
| N14 | Southgate | 1 | W4 | Chiswick | 2 | |
| N15 | South Tottenham | 1 | W6 | Hammersmith | 1 | |
| N16 | Stoke Newington | 1 | W8 | Kensington | 1 | |
| N17 | Tottenham | 1 | W9 | Maida Vale | 1 | |
| N18 | Upper Edmonton | 1 | W10 | North Kensington | 1 | |
| N19 | Upper Holloway | 1 | W11 | Notting Hill | 1 | |
| N20 | Whetstone | 1 | W12 | Shepherds Bush | 1 | |
| N21 | Winchmore Hill | 1 | W14 | West Kensington | 2 | |
| N22 | Woodgreen | 1 | WC1 | Kings Cross | 1 | |
| WC2 | Covent Garden | 1 |