BARONS STANSTED

Link To Dealership Website

ISPA LINK

Stansted Road

Bishop’s Stortford

Hertfordshire

CM23 2BT

0844 326 7244

Service Hours:

Monday – Friday – 7.30am to 6.30pm

Saturday – 8.30am to 5pm

NO KEY DROPBOX

 Other Helpful Info:

Service Email: BaronsStanstedService@Group1auto.com

Please email service regarding parts to be ordered

Recovery Company: Rowland – 01279 654408

Taxi: 01279 655666

Railway Station: Bishop’s Stortford (3.2 miles) CM23 3BL

Advised Time for Waiting:

90 mins including wash & paperwork

Home & Eat and Nuffield Health Vouchers are available for waiting customers who do not wish to wait in the showroom while their vehicle is serviced

Home & Eat:

Stansted are offering customers a £7 voucher for Home & Eat if they wished to have a bite to eat and a drink while they wait for their vehicle

Nuffield Health:

With this exclusive voucher customers are granted free access to all Nuffield Health Facilities while their vehicle is being serviced and a 10% off all beauty services in the relaxation area

Stansted will also offer a lift to Nuffield Health

Please put a notes line on the booking and email service

MINI Bookings:

Book as normal but using the Mini appointment’s (MINI Advisor / Pitstop)

i Bookings:

Book as normal using BMW Mechanical

No Diag on:

Fridays & Saturdays

Diag Price:

£138 inc VAT for first hour, then standard labour rate

Labour Rate:

Retail per hour: £115 (plus VAT) – Retail per AW: £09.58 (plus VAT)

Job Cards Printed:

2 Days in advance

(If making a booking on Friday or Saturday for following Monday please email over the wip)

MOT on Saturday:

Yes

Waiting on Saturday:

Yes

Bodyshop Facilities:

Full bodyshop on site, please refer all bodywork / alloy refurbs to the bodyshop department direct

Bodyshop opening times:

08:30 – 17:00 weekdays

08:30 -12:00 weekends

Tyre Booking:

Use ‘TYRES’ code to allocate Tyre fitting / disposal (make sure to fill out the tyre details)

Change load skill to BMW mechanical when loading into diary.

Please contact Parts Department to notify them of required tyre to order and add to wip.

Tyre Insurance:

If the customer has tyre insurance please ask for the vehicle to be left for at least a morning or an afternoon.

If the customer insists on waiting, explain that we cannot guarantee a timescale as we have to wait for the tyre insurance to authorise the work.

Winter Wheels:

Same process for winter wheel swaps but alter the desciption of the “TYRES” code to ‘Carry out winter wheel swap’ or similar and change to 12 aw’s.

Wheels are kept on site.

Please notify the service department to get the wheel ready – NOT the parts department

£36 inc VAT for seasonal tyre storage and £40 inc VAT for fitting.

Can be carried out as waiting if required.

KDS Wheel & Suspension Alignment:

Please use RTS Code “3200150” and “3200630” to make a KDS Booking.

£180 inc VAT

Please do not book as a Fast Lane / Pit Stop as a KDS will take over 3 hours to complete.

Stansted do NOT carry out Spruce & Shines

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Centre Reception:

0844 326 7244

Service Manager:

Neil Bacon – NeilBacon@Baronsbmw.co.uk

BMW Sales Manager:

Simon Hewson – simonheson@baronsbmw.co.uk

Mini Manager:

Gary Rothon – garyrothon@baronsmini.co.uk

Parts Manager:

Richard Sawyer – richardsawyer@baronsbmw.co.uk

Bodyshop Manager:

Saunders Cowie – SaundersCowie@baronsbmw.co.uk

Head of Business:

Tony Murphy – tonymurphy@baronsbmw.co.uk

Isofix

If booking alongside any service work, can be completed in 1 day.

If booking with anything other then routine servicing, please allow 2/3 days.

Load as a “QUE” line and change to 24 aw’s and load to Ian Mcdonald, Sam Underhill or George Aviet

Crankshaft Guide Bearing Shells

Please tell customer that we may need the vehicle in for 2 days.

If booking a loan car please allocate amount of days accordingly.

DO NOT tell the customer that they may need an engine replacement. (unless asked directly)

Load in the diary as 36 aw’s

Flexible Disc

This can be done in one day but please advise the customer the vehicle may be in for 2 days if the disc does need replacing after the check.

Instrument Panel

Book as the CHECK ONLY first. (8aw’s)

If after the check it does need replacing the part has to be ordered in (currently from Germany) as it is chassis specific.

So please inform the customer that if after the check it does need replacing, it will NOT be carried out the same day and will have to be rebooked when the part arrives.

The part could potentially take up to 1 month to arrive once ordered (should usually be sooner but make the customer aware if asked).

Programming QEPs

If a vehicle requires re-programming as part of a QEP or Recall, we will need the vehicle for the day.

Courtesy Services Sat?:

No

Courtesy Lifts:

Yes, up till 9am

C/D Payment:

Please make sure you obtain the customers email address as payment is now made via an email link specific to the customers invoice. We no longer take payment over the phone.

C/D Postcodes: