Watford
BARONS WATFORD
4 Odhams Trading Estate
St Albans Road
Watford
Hertfordshire
WD24 7RY
01923 478181
Service Hours:
Monday – Friday – 8am to 6pm
Saturday – 8.30am to 5pm
KEY DROPBOX IS AVAILABLE-
Front wall by the workshop- It is bright Yellow
Other Helpful Info:
Service Email: BaronsWatfordService@group1auto.com
Parts Email: BaronsWatfordParts@group1auto.com
Taxi: Eagle Cabs- 01923 234234 (usually rung for customers by centre)
Railway Station: Watford Junction
Labour Rate:
Retail per hour: £135 (plus VAT) – Retail per AW: £11.25 (plus VAT)
Watford do not offer a ‘Four Plus’ labour rate, all repairs are at full retail unless BMW menu option or promotion
Road Tests:
Only between 10:00 – 16:00
MINI bookings:
BMW Advisor to be used for BMW/MINI Bookings
Diagnostic Available:
EVERY DAY – MON- FRI
Advise cust of fees and if a Friday / Saturday booking, the car will be kept until Monday
Diagnostic Charge:
£135 (plus VAT) for first hour, then standard labour rate
MOT Bookings:
ALL MOT ARE WAITING APPOINTMENTS (MOT only – no advisor line needed ) 90 min
If customer wants MOT -leave all day- Select MOT Waiting and input S/E times as customer requirement-(ie; 8-5)
Add notes line to ensure centre are aware its LEAVE ALL DAY
NO MOTS ON SATURDAYS
Waiting Bookings:
Select BMW ADVISOR and either FASTLANE or PITSTOP for waiting appointments (NON MOT)
Advise the customer of how long the appointment will take-
Small Service – 90mins (2hrs with Wash and Vac)
Large Services – 3hours+
MOT, BFS, EOWC and SS – 3hours+
For appointments 3hours or more please book a MORNING or AFTERNOON appointment
Saturday Bookings:
Service and MOT Bookings – Please check availability with service
No Recall/QEP bookings on Saturday’s
Drop Ins:
Customers are now able to bring their car in for a drop off service – the next day- if they have the following issues ONLY-
BULBS
RED Brake Pad Warnings
Email the centre to make them aware –
Enterprise Booking:
Available – Advise customer charges start from £20
Please make note on job card that an Enterprise vehicle has been arranged and the customer is aware of the charges please add day rate to the job card.
i Bookings:
Service/Tyres/Basic repairs (excluding electrical)
All electrical (high voltage) work needs to be passed to the service department
Leave the load skill as BMW mechanical
Bodyshop Facilities:
No onsite bodyshop, please refer customer to Barons Accident Aftercare if new call 0844 844 8578
Tyre Booking:
Email Service / Parts with the tyre dimensions and customer details and advise the customer the centre will be in touch
Do not make a booking- the centre will deal with the customer direct
Customer may drop in if they have a FLAT tyre but they may have a lengthy wait
Tyre Insurance:
If the customer has tyre insurance please ask for the vehicle to be left for at least a morning or an afternoon.
If the customer insists on waiting, explain that we cannot guarantee a timescale as we have to wait for the tyre insurance to authorise the work.
Winter Wheels:
Load TYRE on the Global Data labour line and change the load skill to BMW mechanical. Edit text with ‘Carry out winter wheel swap’
Contact the parts team telling them when the wheels need to be brought into stock and send WIP number
KDS Wheel & Suspension Alignment:
Please use RTS Code “3200150” and “3200630” to make a KDS Booking.
£265 inc VAT
Please do not book as a Fast Lane / Pit Stop as a KDS will take over 3 hours to complete.
Centre Reception:
01923 487181
Aftersales Manager:
Roy Cousins – RoyCousins@baronsbmw.co.uk
Reception Manager
Lisa Frogell-Mason – LisaFrogell-Mason@baronsbmw.co.uk
Parts Supervisor:
Marco Bifolco – MarcoBifolco@baronsbmw.co.uk
Head of Business:
Rob Graham – RobGraham@baronsbmw.co.uk
Isofix
No onsite bodyshop – Check with Borehamwood and Kentish Town Bodyshops or Ruislip service.
Crankshaft Guide Bearing Shells
Please tell customer that we need the vehicle for up to 3 days.
If booking a loan car please allocate amount of days accordingly. (max 3 days)
DO NOT tell the customer that they may need an engine replacement. (unless asked directly)
Load in the diary as 36 aw’s
Programming QEPs
If a vehicle requires re-programming as part of a QEP or Recall, we will need the vehicle over 2 days.
Battery Cable / Blower Heater
NO Loan Cars NO C/D to be offered
EGR RECALLS
EGR COOLER – Determine if B or N Type Engine (18 or 12 Aws)
EGR VALVE – 20 Aws
Select the RECALL line / EGR Tick Box – Cannot be a WAITING appointment
Select an Advisor Line
Courtesy Services Sat?:
No
Courtesy Lifts:
Shuttle run to Watford Junction train station at 8.15am only
Lifts to other addresses at 11 am (max 3 miles)
Courtesy Cars- Dayinsure
Advise customers of £15 fee for insurance and admin
Enterprise Cars:
Available- Advise customer charges start from £20 per day
C/D Payment:
Please make sure you obtain the customers email address as payment is now made via an email link specific to the customers invoice. We no longer take payment over the phone.
C/D Postcodes:
C/D area is within 6 miles on Google Maps, irrespective of post code.